Meritz Fire & Marine Customer Center
Meritz Fire & Marine Customer Center Call Center Phone Number Connection Method and Hours of Operation Website Branch Location
Let’s take a look at all the information you need as a customer, including how to connect to the Meritz Fire & Marine Customer Center call center phone number, operating hours, and website branch location.
Find out the phone numbers and branch locations of the customer center and call center where you can inquire not only about insurance claims, but also about the contents of your subscription.
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Meritz Fire & Marine Customer Center Call Center Phone Number
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Meritz Fire & Marine Customer Center Call Center Phone Number
Meritz Fire & Marine Customer Center operating hours and how to connect to a counselor 좋은뉴스
Check the location of Meritz Fire & Marine branches nationwide
Frequently Asked Questions
To inquire about various insurances or services of Meritz Fire & Marine over the phone, you can connect to the customer center operated as a call center.
The Meritz Fire & Marine Call Center is divided into a domestic customer call center, an overseas call center, and a call center dedicated to bancassurance, direct auto insurance, and additional services.
The tasks that can be handled when connecting with a counselor are as follows.
Car accident registration process
Information on documents and application process for insurance claims
Insurance premium payment, inquiry, change, and cancellation of subscribed insurance
Meritz Fire & Marine Insurance also operates a digital ARS service that allows direct application and processing on the mobile web if it is difficult to connect to a counselor.
If it is difficult or cumbersome to connect by phone, you can also use the customer center online.
Meritz Fire & Marine Internet Customer Center
The Internet Customer Center is available 24 hours a day, so you can inquire and receive insurance claims even late at night or on holidays.
It can be used by the policy holder or the insured, and through the log-in method after self-authentication, it is possible to inquire, check, and change the contents of the contract, as well as to process documents such as issuance of certificates or required documents.
In the case of auto insurance, it is also possible to register a picture of the instrument panel or black box, and processing related to payment or refund is also possible.
However, in the case of mid-term withdrawal, even if you use the Internet customer service center, it is recommended to check this in advance because it can be processed and used only during the daytime on weekdays from 09:00 to 16:00.
Meritz Fire & Marine Customer Center operating hours and how to connect to a counselor
If the customer center is connected to the voice call center, various tasks such as registration, inquiry, and certificate issuance, as well as car accident registration and emergency dispatch, can be handled in the same way.
However, in order to receive guidance through connection with a professional counselor or to connect to a counselor with the most commonly used accident registration or inquiries, connect to the voice ARS call center from the customer center phone number and press “0” to connect to the counselor. You can do it.
In addition, emergency information such as accident registration is open 24 hours a day and can be received.
Also, depending on the contents of the subscription, a call center number that can be directly connected and inquired is assigned.
Meritz Fire & Marine Customer Center Call Center Number
Call center classification
customer call center
Overseas customer call center
Cancer, child, driver, comprehensive insurance inquiries
Direct car insurance
Additional service only
Check the location of Meritz Fire & Marine branches nationwide
This information can be used when you visit a branch offline to apply or process.
You can check the location of Meritz Fire & Marine branches and headquarters nationwide, and the customer center, headquarters (branches), and compensation center are operated differently, so it is recommended to check the location of each branch before visiting.
Please check the table for the operating hours of the Customer Center, Headquarters (Branches), and Compensation Center and the tasks that can be handled. Below, you can search and check the locations of centers nationwide.
Meritz Fire & Marine Branch Location
Center Classification Operating Hours Handling Tasks
Customer center/window 09:00-16:00 Cancellation/maturity/mid-term withdrawal, etc.
09:00-17:00 Receipt of insurance claim documents, issuance of certificates, contract changes, etc.
Headquarters (branch) 10:00-16:00 Consultation on insurance
Long-term/automobile compensation center 10:00-16:00 Issuance of traffic accident compensation and statement
Frequently Asked Questions
How do I file an insurance claim at the Meritz Fire & Marine Customer Center?
Both the call center and Internet customer center can handle insurance claims. However, since the required documents and data may differ depending on the type of accident, please apply through the customer center first.
What if you cannot connect to the Meritz Fire & Marine Customer Center?
The easiest way is to apply through the Internet Customer Center. If the Internet customer center is cumbersome and difficult, it is also good to use digital ARS, which is available on the phone and on the web.
Is it possible to register for a car accident at the Meritz Fire & Marine Internet Customer Center?
Also available on the Internet. You can apply for a car accident in the Compensation/Insurance Claims – Car Compensation – Accident Registration menu on the homepage.
However, please note that if you applied online, your application will be completed after a phone call with the person in charge is confirmed.